Privacy Policy for D4 Medical Forms LTD.
1. Introduction
At D4 Medical Forms LTD, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you book a driver medical with our registered doctors through our website. By using our site, you agree to the collection and processing of your data as outlined below.
2. Information We Collect
When you book an appointment via our website, we may collect the following personal information:
Full name
Email address
Phone number
Address
This information is essential to process your booking and provide the requested services.
3. Children’s Privacy
Our services are not designed for individuals under the age of 18, and we do not knowingly collect data from children. If we become aware that we have inadvertently gathered data from a minor, we will take appropriate steps to delete it.
4. Your Rights
You have several rights regarding the personal data we hold about you, including:
Right to Access: You may request access to your personal data and details on how we process it.
Right to Rectification: You may request corrections to any inaccurate or incomplete data we hold.
Right to Erasure: You may request that we delete your personal data where there is no legal reason for us to retain it.
Right to Restrict Processing: You may ask us to suspend processing your data in certain scenarios.
Right to Data Portability: You may request that we transfer your personal data to a third party of your choosing.
Right to Object: You may object to the processing of your personal data for direct marketing purposes or when we are processing your data for a legitimate interest.
Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time.
If you wish to exercise any of your rights, please contact us at the details provided below.
5. Opting Out of Data Collection and Marketing Communications
You have the right to opt out of receiving marketing communications from us. You can opt out by:
Clicking the "unsubscribe" link in any email communication you receive from us.
Contacting us directly at the email or phone number listed below.
Please note that opting out of marketing communications does not affect the processing of your personal data provided to us for legitimate business purposes (such as booking appointments).
6. Making a Complaint
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection (www.ico.org.uk). We do, however, encourage you to contact us first if you have any concerns, so we can attempt to resolve the matter for you.
7. Keeping Your Data Accurate
To help us maintain accurate records, please inform us if any of your personal information changes during the course of your relationship with us.
8. How We Collect Your Data
We collect personal data in the following ways:
Direct interactions: When you fill out forms on our website.
Automated technologies or interactions: We may automatically collect data as you interact with our website through the use of cookies and similar technologies.
Third parties or publicly available sources: We may also collect data from publicly accessible sources or third-party service providers.
9. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
Consent: Where you have provided consent for us to process your data, such as opting in for marketing communications.
Contractual necessity: Where the processing is necessary to provide the service you requested, such as booking an appointment.
Legal obligations: We may process your personal data to comply with legal requirements, such as tax obligations or government regulations.
Legitimate interests: We may process your personal data for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.
10. Use of Your Personal Data
We will only use your personal data for the purpose for which it was collected, which typically includes:
Processing your booking and appointment including payments on the website.
Communicating with you about your appointment including reminders via text and email.
Meeting any legal or regulatory obligations.
Occasionally asking you to leave a review.
To provide you with relevant website content and ads, and to assess or evaluate the effectiveness of the advertisements we display to you.
If we need to use your data for a different, compatible purpose, we will notify you and provide an explanation. If the new purpose is incompatible with the original one, we will seek your consent before processing.
11. Cookies
Our website uses cookies to improve your experience and distinguish you from other users. Cookies are small files stored on your device that help us analyze website traffic and remember your preferences.
Traffic log cookies: Used to identify which pages are being visited, allowing us to analyze website usage for improvements.
Strictly necessary cookies: Essential for site functionality, such as logging into secure areas.
You can disable cookies by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
12. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of complying with any legal, accounting, or reporting requirements.
When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purpose of processing through other means.
13. Security of Your Data
We are committed to ensuring that your information is secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or other communication methods. Please review this policy periodically to stay informed about how we are protecting your personal data.
15. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:
D4 Medical Forms LTD
Email: support@d4medicalforms.co.uk
Phone: 03333 403 456